Shipping policy

Thank you for shopping with DEOS. We aim to process and ship your orders as efficiently as possible. This Shipping Policy explains our shipping procedures, estimated delivery times, and related information for orders placed through trydeosedns.shop.

1. Order Processing

Orders are generally processed within 5–8 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

2. Shipping Time

After your order has been processed and shipped, estimated delivery times are generally:

  • Standard Shipping: 5–10 business days
  • International Shipping: 7–20 business days, depending on destination

Delivery times are estimates and are not guaranteed. Actual delivery times may vary based on the destination, carrier, customs processing, weather, and other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, order size, and available shipping method.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be displayed on our website or during checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

If your tracking information has not updated for several business days, please contact us for assistance.

5. Shipping Address

Please make sure that your shipping address is complete and accurate before submitting your order.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.

6. Delayed or Lost Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

Shipping delays may occur due to:

  • Severe weather
  • Carrier disruptions
  • Holidays
  • Customs processing
  • Incorrect or incomplete addresses
  • Natural disasters
  • Other circumstances beyond our reasonable control

If your package appears to be lost or has not been delivered within a reasonable period after the estimated delivery date, please contact us so we can assist with the available next steps.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may request photographs of the damaged package and products to help us investigate the issue with the shipping carrier and determine an appropriate resolution.

8. International Orders

For international shipments, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product or shipping price unless expressly stated at checkout.

Customs policies vary by country, and DEOS cannot guarantee how long a package will take to clear customs.

9. Delivery Estimates

The delivery estimates provided on our website are approximate and begin after the order has been processed and shipped.

A shipping estimate does not constitute a guarantee of a specific delivery date.

We are not responsible for delays caused by shipping carriers, customs authorities, or other events outside our reasonable control.

10. Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, refused delivery, failure to collect the package, or another issue attributable to the customer, we may contact you regarding available options.

Additional shipping charges may apply if the package needs to be reshipped.

11. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time.

Any changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about shipping or your order, please contact us:

Store Name: DEOS
Website: trydeosedns.shop
Email: support@trydeosedns.shop